Payment Policy

Payment is due when booking an appointment. We accept HSA/FSA funds, CareCredit, and all major credit/debit cards. 

rescheduling + cancellation Policy

We understand that the unpredictability of chronic conditions can sometimes lead to the need for cancellations. However, to accommodate all clients, we ask that you provide at least 48 business hours’ notice if you need to cancel or reschedule. [Please note: For Monday appointments, cancellations must be made by the previous Thursday during business hours to avoid fees, as we cannot fill last-minute openings over the weekend.] Cancellations or requests to reschedule made before this notice period will not be billed.

Cancellations or requests to reschedule made within 48 business hours of the appointment time will be charged the full treatment amount. Repeated cancellations will be reviewed to determine if continued treatment is feasible to ensure consistency in your care plan.

Late Arrival Policy

We want every patient to get the full time and attention they deserve at each visit. When appointments start late, it shortens the time we have to provide the care you need and can affect the quality of your session.

If you arrive more than 5 minutes late for your appointment — whether in person or virtual — we unfortunately won’t be able to see you, and the full appointment fee will still apply.

To help ensure you get your full visit, we recommend arriving or logging in 10 minutes early. This gives you time to get settled, complete any check-in steps, and start right on time.

Thank you for helping us keep things running smoothly so we can give you and all of our patients the very best care.

inclement weather + snow policy

Clinic Operations During Weather Events

Connective Wellness will remain open unless clinic leadership determines—based on official weather advisories or significant safety concerns—that our Amherst, NH location cannot operate safely. Full clinic closures are rare.

If any operational changes are required, such as a delayed opening, early closure, or full closure, patients will be notified as early as possible via email, text, or phone.

Appointment & Cancellation Policy

Our standard 48-hour cancellation policy remains in effect during all weather conditions.

• Patients are responsible for monitoring weather forecasts and planning accordingly.

• Late cancellations or no-shows due to weather conditions on the patient’s end will still be charged per policy.

Traveling Patients

For patients traveling longer distances:

• If weather conditions at the clinic location (Amherst, NH) prevent safe travel or clinic operations, appointments will be rescheduled without penalty.

• If hazardous weather conditions exist only in the patient’s home area, the patient remains responsible for rescheduling in accordance with the 48-hour cancellation policy.

Travel Insurance Recommendation

Patients traveling from out of state or long distances are strongly encouraged to purchase travel insurance after scheduling their appointments.

Without travel insurance, patients remain financially responsible for missed appointments due to weather-related travel disruptions.

Telemedicine Appointments

When appropriate and available:

• Some appointments may be offered via telemedicine during inclement weather.

• Telemedicine availability is determined by clinical appropriateness and provider discretion.

• If telemedicine is not appropriate for your visit, your provider will discuss rescheduling options with you.

Communication During Weather Events

Patients will be notified of any clinic status changes as early as possible. Please ensure that your contact information is up to date so we can reach you efficiently.

If you are unsure whether to attend an appointment due to weather, we encourage you to contact the clinic before your scheduled visit time.